Terms of Service

Effective Date: November 1 2025

1. Introduction and Scope of Service
These Terms of Service govern the provision of services by TRUE Electric, Plumbing, Heat & Air (referred to as “TRUE,” “we,” “us,” or “our”) to homeowners and businesses (referred to as “Customer” or “you”) in North Texas. TRUE specializes in expert HVAC (Heating & Air Conditioning), Plumbing, and Electrical services, including residential and light commercial solutions.
TRUE is located at 1012 County Road 805, Cleburne, TX 76031.

2. Service Commitments and Guarantees
We are committed to providing honest work, fair prices, and service built on trust.
• Certified & Vetted Experts: All HVAC technicians, plumbers, and electricians are licensed, insured, background-checked, and continuously trained on the latest technology. We adhere to the highest industry standards.
• 100% Satisfaction Guarantee: We stand behind the quality of our workmanship. If you are not happy, we will do what it takes to make it right.
• Reliable & On-Time Service: We respect your time and our technicians arrive on schedule.
• Emergency Service: 24/7 Emergency Service is available for critical repairs and comfort needs.

3. Pricing and Payment
• Upfront, Honest Pricing: We commit to providing a detailed quote before any work begins.
• No Hidden Fees: We operate with transparent pricing, ensuring no hidden fees and no surprises.
• Financing: Flexible payment options and financing are available.
• Program Specifics:
◦ $99 Climate Smart Maintenance Program: This limited-time offer includes two professional maintenance visits (Spring Tune-Up for AC, Fall Tune-Up for heating) and four high-quality air filters.
◦ TRUE Member Agreement: This comprehensive agreement includes annual maintenance for HVAC, plumbing, and electrical systems for $40 per month.

4. Maintenance and System Programs
Services included in maintenance programs (such as the TRUE Maintenance Program) typically involve:
• Twice-a-year inspections for heating and cooling systems.
• Free high-quality air filters.
• Condenser coil cleaning (for AC efficiency).
• System health checks.
• Discounts: Customers receive a 10% discount on all repairs.

5. Liability and Disclaimer
We are fully licensed and insured for your protection. Our commitment is to provide expert, reliable service.

6. Contact Information
For inquiries, scheduling, or immediate service:
• Phone (Immediate Service): (833) 880 – 8783
• Email (General Inquiries): info@true-us.com
• Address: 1012 County Road 805, Cleburne, TX 76031